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Prices and features checked against official pages: October 2026.
Quick Answer
LiveChat charges per user, and each person who answers chats needs a seat. For two to five people on Essential, the pricing-page rates total $38 to $95 a month billed annually; on Growth, $158 to $395. Choose Essential for one group without routing or working-hours rules, and Growth when you need teams, longer history or more AI resolutions.
Start with LiveChat’s 14-day free trial
For a step-by-step chat setup, see our guide on handling website chat as a small team.
What does LiveChat cost for a team of two to five?
| Team size | Essential, annual | Essential, monthly | Growth, annual | Growth, monthly |
|---|---|---|---|---|
| 2 users | $38 | $50 | $158 | $198 |
| 5 users | $95 | $125 | $395 | $495 |
Prices are totals per month. The pricing page also shows $19 versus $25 per user on Essential and $79 versus $99 on Growth, with annual billing saving about 24% on Essential and about 20% on Growth. Enterprise is custom.
Some help pages still use older plan names (Starter, Team, Business); their prices and limits are not verified here, so this article uses the current pricing page. Check the page you see before you decide.
How do the Essential and Growth plans differ?
| Item | Essential | Growth |
|---|---|---|
| Teams | 1 | 10 |
| AI Agents | 1 | 10 |
| AI resolutions per month | 10 | 200 |
| Conversation history | 60 days | Unlimited |
| Live visitors tracked | 50 | 400 |
| Proactive campaigns | 3 | 30 |
| Workflow rules | 3 | 10 |
| Routing rules / working hours | Shown as not included | Included in Growth and Enterprise, not in Essential (pricing comparison table, checked 2026-10-19) |
Which plan fits which team?
- Essential: one or two people, one group, no need for routing by page or scheduled hours.
- Growth: several people or groups, longer history, scheduled availability, more AI use.
What costs extra?
Extra AI resolutions are $49.50 per package of 50, and extra API calls are $29.50 per 100,000.
When is this not the right fit?
If you want a free tier or pricing that does not scale with seats, compare Tidio. If only one person will ever answer chats, check whether the cost justifies the benefit before you start.
FAQ
Do I pay per agent?
Yes. The page says each person who answers chats or tickets needs a seat.
Is there a discount for annual billing?
The page shows about 24% on Essential and about 20% on Growth.
Can I try it first?
Yes: 14 days, no credit card.
Which plan includes working hours?
Growth and Enterprise include working hours; Essential does not (pricing comparison table, checked 2026-10-19). Confirm on the live page before you buy.
Summary
Count the people who will answer chats, pick Essential unless you need Growth’s team features, and verify routing and working-hours availability on the live pricing page.
Start with LiveChat’s 14-day free trial
This article is general information, not a guarantee of results. Plans, prices and features change, so confirm them on the official pages before you decide.
