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Quick Answer
When client feedback on videos and designs arrives by email, chat and shared drive comments, the team loses track of which version is current and whether it was approved. A review tool that keeps every version, its comments and its approval status in one browser-based place fixes that. Krock.io is one option built for small creative teams: clients can view and comment through a shared link without creating an account, comments can be tied to a point in a video or drawn on the frame, earlier versions keep their comments, and work steps carry statuses such as Approved or Rejected. Whether a client using a shared link without an account can set that approval directly is not stated in the help center, so check it in a trial. Krock.io lists a free plan for one user with two projects, and a Pro plan at $10 per user per month that adds version comparison and password-protected shares.
The Problem: Feedback Lives in Five Places
A typical client review goes like this: you send a video or a design, the client replies in an email thread, a colleague adds notes in chat, someone else leaves comments on a file in a shared drive, and the final “looks good” arrives as a one-line message about a version that has already been replaced. Each round means collecting notes by hand, matching them to the right file and asking the client to confirm again. For a small team, this tracking work, not the edits themselves, is what makes review rounds slow and causes mistakes such as delivering the wrong version.
What “Solved” Looks Like
Every reviewer comments on the exact version in front of them, in one place in the browser. When a new version is uploaded, the earlier one and its comments are still there to compare. The team can see at a glance whether each piece of work is still under review, rejected or approved, and clients can take part without a complicated setup.
What Your Review Setup Needs
- Browser-based review of images, PDFs and video
- Comments and markup tied to a specific version
- Access for external clients without a complex setup
- A clear approval or decision status
- One place that keeps the review history
How Krock.io Covers Each Need
According to Krock.io’s website, pricing page and help center:
| Need | How Krock.io handles it |
|---|---|
| Browser-based review of images, PDFs and video | Krock.io describes reviewing video, images, audio and PDFs in the same project. |
| Version-specific comments and markup | Reviewers can leave time-stamped comments on video and draw on the frame. Krock.io says earlier versions keep their comment history when a new version is uploaded, and the Pro plan lists “Compare versions.” |
| Client access without a complex setup | The help center states that media can be shared with people who don’t have a Krock.io account, who can view it and, if the link allows it, comment and download. Password-protected shares are listed on the paid plans. Every plan lists unlimited reviewers. |
| Approval status | Work steps use statuses including Needs review, Reviewing, Rejected and Approved. The help center says the status changes when a step is sent for a client’s review and when a client approves or rejects the work, and that a manager or owner can also change it manually. It does not state whether a client who opens a shared link without an account sees the approve and reject options, so confirm this in a trial. |
| Central review history | Versions and their comments stay in the project, so the team can look back at what was asked for on each version. |
Step 1: Put Each Deliverable in Its Own Project Step
Create a project for the client and a step for each deliverable, such as a cut of a video or a set of design files. Upload the current file there instead of attaching it to an email. From now on, this step is the only place where feedback on that deliverable is collected.
Step 2: Share One Review Link With the Client
Create a share link for the step and turn on comments. On Pro, you can also add a password if the work is confidential. Send the client this link instead of the file. Because the client does not need to register, the request is the same as sending a link, and the feedback lands next to the file.
Step 3: Ask for Comments on the Exact Frame
Tell reviewers to click the moment in the video, or the spot in the image, and comment there. Time-stamped comments and drawings remove the guesswork of notes like “the logo near the end looks off.” If feedback still arrives by email, paste it into the step yourself so the step stays the single record.
Step 4: Upload the Next Version Instead of Starting Over
When the changes are done, upload the new file as a new version of the same step. The previous version and its comments remain, so you and the client can compare what was requested against what changed before the next round.
Step 5: Close the Round With an Approval Status
Send the step for the client’s review. The help center says the status changes when a client approves or rejects the work, so the team can see which deliverables are Approved and which still need work; a manager or owner can also set the status after the client confirms. Before relying on this for sign-off, check in a trial whether clients reviewing through a shared link without an account can approve directly, or whether they need to be invited to the review.
What You’ll Pay
According to Krock.io’s official pricing page:
| Plan | Price shown | What it includes for this workflow |
|---|---|---|
| Free | $0 | 1 user, 2 projects, 2 GB storage, unlimited reviewers |
| Pro | $10 per user per month (an annual option is listed) | Unlimited team size and projects, storage from 2 TB, unlimited reviewers, compare versions, password-protected shares |
| Unlimited | From $400 per month, 100 users included | For larger teams; unlimited collaborators and reviewers, compare versions and password-protected shares are listed |
The pricing page lists a 7-day free trial on the paid plans, and extra storage as an add-on. Pro is priced per user, while reviewers are listed as unlimited on every plan, so clients who only comment are not counted as team members.
When Krock.io Isn’t the Right Fit
- Your edits all happen inside one editing app with its own review tool. If your team already reviews inside the tools it edits in, a separate review workspace may add a step rather than remove one.
- Your clients already use another review tool. Other review platforms such as Frame.io or Filestage are worth comparing, especially if clients ask for a specific tool.
- Approval must follow a formal multi-step sign-off. Confirm in a trial that the statuses and client options match your process before moving existing clients over.
Summary
Client reviews slow down when feedback and approvals are spread across email, chat and shared drives. Keeping each deliverable in one place, sharing a single link that clients can open without an account, collecting comments on the exact frame, uploading new versions to the same step and closing each round with an Approved or Rejected status turns that scattered process into a traceable one. Try basic sharing and commenting with one client project on the free plan, then use the Pro trial to check version comparison, password-protected shares and how clients approve before moving your team over.
Next step: Set up your next client review in Krock.io’s free plan, then send one share link instead of an email attachment.
Product features, plan limits, and prices change over time. Always confirm current details on the official Krock.io website before making a purchase decision.
